Privacy Policy

About This Privacy Policy

This Privacy Policy explains how Big Head Events ("we", "us", "our" and "ourselves") collects, uses and protects your personal information when you visit our website or contact us about our murder mystery experiences and entertainment services.

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

If you follow a link from our website to another website, please note that we have no control over that website. We recommend reviewing the privacy policy of any third-party website before providing any personal information.

What Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Complete an enquiry form

  • Contact us by email or telephone

  • Request a quotation

  • Make or discuss a booking

  • Subscribe to our marketing communications (where applicable)

The information we collect may include:

  • Name

  • Email address

  • Telephone number

  • Company name (where applicable)

  • Event details, including venue, preferred dates and guest numbers

  • Any additional information you choose to provide

We may also collect technical information automatically when you visit our website, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referring website or search engine

This information helps us understand how visitors use our website and improve its performance.

How We Use Your Information

We use your personal information to:

  • Respond to enquiries

  • Provide quotations

  • Arrange and manage bookings

  • Communicate with you about your event

  • Provide customer support

  • Improve our services and website

  • Meet our legal and regulatory obligations

  • Send marketing communications where you have agreed to receive them or where we have another lawful basis for doing so

We will only use your personal information for the purposes for which it was collected unless we are legally permitted to use it for another compatible purpose.

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases for processing personal information:

  • Your consent

  • Performance of a contract or taking steps before entering into a contract

  • Compliance with legal obligations

  • Our legitimate interests in operating and improving our business, provided these do not override your rights and freedoms

Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third-party service providers where necessary to help us operate our business, including:

  • Website hosting providers

  • IT support providers

  • Email service providers

  • Payment processors (where applicable)

  • Professional advisers

  • Legal or regulatory authorities where required by law

All third-party providers are required to keep your information secure and only process it in accordance with our instructions and applicable data protection laws.

International Transfers

Some of the service providers we use may store or process personal information outside the United Kingdom.

Where this occurs, we take appropriate steps to ensure that your information continues to receive an adequate level of protection in accordance with UK data protection legislation.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure or alteration.

Whilst we take every reasonable precaution, no method of transmitting information over the internet can be guaranteed to be completely secure.

How Long We Keep Your Information

We only keep personal information for as long as necessary to fulfil the purpose for which it was collected, including satisfying legal, accounting or reporting requirements.

When your information is no longer required, it will be securely deleted or anonymised.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

For full details about the cookies we use and how you can manage them, please see our Cookie Statement.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request restriction of processing

  • Object to certain types of processing

  • Request transfer of your personal information where applicable

  • Withdraw your consent where processing is based on consent

If you wish to exercise any of these rights, please contact us using the details below.

Marketing

If you choose to receive marketing communications from us, you may unsubscribe at any time by following the instructions in our emails or by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or the way we operate.

Any updates will be published on this page and will take effect from the date they are posted.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Big Head Events
Email: enquiries@bigheadevents.com
Telephone: 07773 016992

If you are unhappy with how we have handled your personal information, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113